Farmers Pick 

While it&#x2019;s not necessary to be home for delivery, we recommend that someone be available to bring the box inside to keep it at the right temperature. If you&#x2019;re not available, our delivery partners can leave the box in a safe, cool place for you. You&#x2019;ll also receive SMS updates, so you&#x2019;ll know exactly when your box is on its way and can plan accordingly.

While it’s not necessary to be home for delivery, we recommend that someone be available to bring the box inside to keep it at the right temperature. If you’re not available, our delivery partners can leave the box in a safe, cool place for you. You’

Do I need to be home for delivery of my fridge box?

FARMERS PICK FRIDGE

What is "The Fridge" product line?

Can I subscribe to Fridge Products with Farmers Pick?

Where does the meat come from?

Are your Fridge products ethically raised?

What’s the difference between grass-fed and grain-fed meat?

Do you use preservatives or additives in your meat?

Do you have recipes alongside the meat/poultry/seafood products?

Why are you adding meat? I thought you were helping farmers?

Will my fridge box arrive at the same time as my fruit+veg box?

Are the ‘fridge’ products rescued or wonky or rejected by the supermarkets?

Are the products delivered fresh or frozen?

How long will the products last in the fridge?

How long will the products last in the freezer?

Is it a random box of meat/poultry/seafood, or can I select what I want?

Are the dairy products rescued or rejected by the supermarkets?

How is my meat/poultry/seafood/dairy packaged for delivery?

How long can I leave my fridge box outside after delivery?

When will my box be delivered?

Why has the free shipping threshold changed?

How Do I Sign Up?

Is Farmers Pick A Subscription Service?

Can I Order A One-Off Box?

Do You Have A Mobile App?

Do I Have To Pay Before I Receive My Order?

Am I Locked Into A Subscription? Is There A Minimum Term?

Why Should I Choose Farmers Pick?

What Is Farmers Pick?

How Are You Different From Other 'Ugly' Produce Delivery Services?

What Defines "Perfectly Imperfect" Produce? What Can I Expect?

How Do I Apply The Promo Code?

GETTING STARTED

How Do I Access And Use The Farmers Pick Customer Portal?

How Do I Skip / Unskip My Delivery?

How Do I Pause My Subscription?

How Do I Know The Deadline To Change My Order?

How Do I Change My Excluded Items For My Next Order?

How Do I View And Edit My Upcoming Order?

How Do I Change My Box Size And Type For My Next Order?

How Do I Change My Subscription Frequency?

How Do I Update My Shipping Address?

How Do I Update My Personal Information?

How Do I Update My Payment Method?

How Do I View My Order History?

How Do I Manage or Add Subscriptions?

How Does Farmers Pick Work?

How Do I Sign Up To Farmers Pick?

How Do I Cancel My Subscription?

How Do I Contact Support?

HOW-TO GUIDES

I Am A Subscriber. When Is My Order Cut-Off Date?

How Do I Update My Personal Details?

How Do I Update My Payment Information?

I Forgot My Password To My Account!

Whoops! I Forgot To Apply The Promo code. What Should I Do?

I Need To Change My First Order. What Should I Do?

I Forgot To Cancel My Order Prior To The Cut Off. What Should I Do?

Can I Pause, Skip or Cancel My Subscription?

How Do I Edit My Next Order And Add My Pantry Items?

MANAGING SUBSCRIPTION

Do You Deliver to Post Office Boxes?

Do You Deliver To My Area? And If You Don't Yet... When Will You?

When Are You Coming To WA / SA / TAS / NT?

Where Are You Located? Can I Collect From Your Warehouse?

What If I Am Not Home To Accept The Delivery?

I Didn't Receive My Order. What Should I Do?

You Deliver To The Suburb Next To Me, But Not My Suburb? Why Is This?

How Much Is Shipping? And How Do I Get Free Shipping?

I Have My Box, But Not My Pantry Items. What Should I Do?

Who Delivers The Package And How Do I Track It?

I Have A Dog In My Yard, Will They Deliver My Box?

I Can't Accept Packages At Home. Do You Have A Store Front Or Collection Locations?

The Contents Of My Box Was Damaged/Spoiled. What Should I Do?

I Live In An Apartment Block. What Happens With My Box?

Can The Driver Ring The Doorbell or Call Me Before They Arrive?

SHIPPING

How Do I Update My Payment Details?

Why Was I Charged? I Only Wanted One Box!

When Will My Next Payment Be Deducted From My Account?

How Long Do Refunds Take To Process?

My Payment Was Declined, Will I Still Get My Box?

Which Payment Methods Do You Take?

Are My Payment Details Secure?

I'd Prefer To Give My Credit Card Details Over The Phone

Where Can I See My Order History And View My Invoices?

How Do I Include A Credit On My Account?

MY PAYMENTS

Do You Use Additional Packaging?

Can I Reuse The Box?

How Do You Calculate The Food Saved?

How Do You Calculate The C02 Saved?

How Do You Calculate The Water Saved?

I Don't Like Plastic. Can You Exclude It From My Box?

Why Do You Use Bags To Contain The Produce?

SUSTAINABILITY

I Have FODMAP / SIBO / Dietary Issues. Does Farmers Pick Accommodate For Food Allergies Or Nutritional Requirements?

I'm A Farmer / Supplier. How Do I Get In Contact To Sell My Produce?

How Much Do You Pay Your Farmers / Growers / Suppliers?

I Love What You Do And I Want To Work For Farmers Pick!

Are My Personal Details Secure?

I Love Farmers Pick And I Want To Be Involved In Providing More Feedback & Surveys

I Love Farmers Pick And I'd Love To Be Interviewed As A Customer For TV / Radio / Print

I'm A Charity, How Do I Work With Farmers Pick?

I Need Support, How Do I Reach Out?

Why Don't You Have A Phone Line?

Do You Do Gift Cards Or One Off Boxes?

How Does Farmers Pick Gain Feedback From Their Customers And Community?

GENERAL FAQ'S

About Farmers Pick

How Do I Know What's In The Box?

Can I Exclude Some Produce Items From My Box?

How Can I Customise A Box To Suit My Tastes?

Are All Of Your Pantry Items Short Dated And To Be Rescued From Landfill?

How Do I Request For An Item To Be Listed In The Farmers Pick Pantry?

Do You Use Apeel On Your Products?

Do You Have An Organic Option?

Is Farmers Pick Organically Certified?

How Do I Know Which Box Size Is Best For Me?

Can I Order Two Produce Boxes Under The Same Email Address?

ABOUT FARMERS PICK

What Is The Farmers Pick Customer Portal And How Do I Access It?

Will I Need To Create A New Account Or Can I Use My Existing Login Details?

How Do I Reset My Password If I Forget It?

What Changes Can I Expect With The New Website And Customer Portal?

Can I Manage Multiple Subscriptions With The New Portal?

Is There A Mobile App Version Of The New Portal?

Will My Payment Information Be Securely Transferred To The New System?

How Do I View Or Download Past Invoices?

What Should I Do If I Experience Issues With The New Portal?

What Has Happened To 'Pausing' My Subscription? I Can Only See Skip Order

I Have Feedback About The New Portal And Features I Want To Suggest For The Future. Who Do I Contact At Farmers Pick About This?

Can I Pause / Skip My Subscription Through The Portal? How Much Notice Do I Need To Give You?

Can I Cancel My Subscription Through The Portal? How Much Notice Do I Need To Give You?

Are There Any Tutorials Or Guides On How To Use The New Portal?

Understanding Delivery Schedules and Billing Renewal Dates

CUSTOMER PORTAL FAQs

Do I need to be home for delivery of my fridge box?Updated 2 days ago