I Need Support, How Do I Reach Out?

At Farmers Pick, we believe that your experience goes beyond just resolving issues—it’s about creating a holistic journey that empowers you to feel in control of your subscription.

Our Customer Experience (CX) team isn’t just a support team; they are solution experts dedicated to ensuring you have the best experience possible.

Understanding Our Approach

While many companies may refer to their help teams as "customer support," we prefer to focus on the value our team brings in terms of expertise and proactive solutions. Our Customer Experience team is filled with subject matter experts who specialise in various areas, from quality control to delivery logistics and subscription management. This means they possess the knowledge and insight necessary to address your concerns effectively.

Why Our Team is Your Best Resource

When you reach out for CX assistance, you’re connecting with real humans who have the most visibility over your subscription. Unlike our social media team—who we absolutely adore—our Customer Experience experts are uniquely positioned to provide tailored assistance and solutions based on your specific needs.

⚡ PLEASE NOTE : In our previous portal, our Customer Experience team could access the backend to make changes on your behalf. With our new portal, they no longer have the same visibility as you do, which means there are a few limitations on what they can do for you. But don’t worry! We’re committed to providing you with all the resources and support you need to easily complete any tasks yourself. If they can’t assist you directly, we’ll make sure you have everything you need to navigate it smoothly!

Contacting Us

You can easily get in touch with our Customer Experience team through our Contact page. You can access this while logged into the customer portal or directly through our website. Our team is ready to assist you and ensure you have the support you need.

Explore Our Help Centre

Before reaching out, don’t forget to check out our robust Help Centre! Filled with knowledge articles and FAQs, it’s designed to answer your queries in an instant. Whether you need guidance on updating your subscription, changing your delivery preferences, or understanding our products, you may find the answers you need right there.

If You Love Our Customer Experience Team... Let Us Know!

We care deeply about our subscribers, and we absolutely adore our Customer Experience team! Soon, we’ll be implementing a short survey after we close your support ticket. This will help us see how we can better serve you in the future, provide detailed training sessions for our team’s development, and recognise them internally when they have gone above and beyond for our community. Your feedback will help us continually improve!

🫶🏼 P.S. If you are into big public declarations of praise, it makes their day to get a shout out on Trust Pilot and Google Reviews.

We're Here for You

We are committed to listening to our community and continually improving our service. Your feedback is invaluable to us, and we encourage you to reach out with any questions or suggestions.

Thank you for being a valued member of our Farmers Pick community!