Farmers Pick 

What about allergens? While we strive to accommodate as many preferences as possible, please note that we&#x2019;re currently unable to cater to all allergen groups due to individual variations.&#xA0;However, we have recently added Onions - All (Allium Allergy), which ensures that all onion types (including Red, Brown, White, Shallots, and Spring Onions), as well as Leeks, Chives, and Garlic, will be removed from your box.At this time, we can&apos;t accommodate FODMAP exclusions due to the complexities surrounding the supply and seasonality of our produce.&#x26A1; Just a friendly reminder:&#xA0;you can update your exclusions at anytime via the customer portal (<a href="https://farmerspick.com.au/pages/faqs?srsltid=AfmBOoq-CX27EP9MaHnHdMKweHz_7mgiIsME7FHeWej-A3n_J3nXb_ZR&amp;hcUrl=%252Fen-US%252Fhow-do-i-change-my-excluded-items-for-my-next-order-557468" class="fr-green fr-strong">How Do I Change My Excluded Items For My Next Order?</a>) any changes you make will apply to your next box after your billing renewal if your current box is processing and locked in your portal.We&#x2019;re here to provide you with fresh, seasonal groceries that supports local farmers and enhances your culinary experience! Ready to get started?<a class="fr-green" href="https://farmerspick.com.au/products/box" rel="noopener noreferrer" style="text-decoration:none;" target="_blank">&#xA0;Click HERE to sign up!</a>

What about allergens?. While we strive to accommodate as many preferences as possible, please note that we’re currently unable to cater to all allergen groups due to individual variations. However, we have recently added Onions - All (Allium Allergy)

What About Allergens?

ABOUT FARMERS PICK

What is "The Fridge" product line?

Can I subscribe to Fridge Products with Farmers Pick?

Where does the meat come from?

Are your Fridge products ethically raised?

What’s the difference between grass-fed and grain-fed meat?

Do you use preservatives or additives in your meat?

Do you have recipes alongside the meat/poultry/seafood products?

Why are you adding meat? I thought you were helping farmers?

Will my fridge box arrive at the same time as my fruit+veg box?

Are the ‘fridge’ products rescued or wonky or rejected by the supermarkets?

Are the products delivered fresh or frozen?

How long will the products last in the fridge?

How long will the products last in the freezer?

Is it a random box of meat/poultry/seafood, or can I select what I want?

How is my meat/poultry/seafood/dairy packaged for delivery?

How long can I leave my fridge box outside after delivery?

Do I need to be home for delivery of my fridge box?

Is the meat halal certified?

FARMERS PICK FRIDGE

How Do I Sign Up?

Is Farmers Pick A Subscription Service? Is there a minimum term?

Do You Have A Mobile App?

Do I Have To Pay Before I Receive My Order?

Why Should I Choose Farmers Pick?

What Is Farmers Pick?

How Are You Different From Other 'Ugly' Produce Delivery Services?

What Defines "Perfectly Imperfect" Produce? What Can I Expect?

How Do I Apply The Promo Code?

GETTING STARTED

How Do I Access And Use The Farmers Pick Customer Portal?

How Do I Skip / Unskip My Delivery?

How Do I Know The Deadline To Change My Order?

How Do I Change My Excluded Items For My Next Order?

How Do I View And Edit My Upcoming Order?

How Do I Change My Box Size And Type For My Next Order?

How Do I Change My Subscription Frequency?

How Do I Update My Shipping Address?

How Do I Update My Personal Information?

How Do I Update My Payment Method?

How Do I View My Order History?

How Do I Manage or Add Subscriptions?

How Does Farmers Pick Work?

How Do I Sign Up To Farmers Pick?

How Do I Cancel My Subscription?

How Do I Contact Support?

HOW-TO GUIDES

I Am A Subscriber. When Is My Order Cut-Off Date?

What Payment Methods Do You Take?

I Forgot My Password To My Account!

Whoops! I Forgot To Apply The Promo code. What Should I Do?

I Need To Change My First Order. What Should I Do?

I Forgot To Cancel My Order Prior To The Cut Off. What Should I Do?

How Do I Edit My Next Order And Add My Pantry & Fridge Items?

MANAGING SUBSCRIPTION

Do You Deliver to Post Office Boxes?

Do You Deliver To My Area? And If You Don't Yet... When Will You?

When Are You Coming To WA / SA / TAS / NT?

Where Are You Located? Can I Collect From Your Warehouse?

What If I Am Not Home To Accept The Delivery?

I Didn't Receive My Order. What Should I Do?

You Deliver To The Suburb Next To Me, But Not My Suburb? Why Is This?

How Much Is Shipping? And How Do I Get Free Shipping?

I Have My Box, But Not My Pantry Items. What Should I Do?

Who Delivers The Package And How Do I Track It?

I Have A Dog In My Yard, Will They Deliver My Box?

I Can't Accept Packages At Home. Do You Have A Store Front Or Collection Locations?

The Contents Of My Box Was Damaged/Spoiled. What Should I Do?

I Live In An Apartment Block. What Happens With My Box?

Can The Driver Ring The Doorbell or Call Me Before They Arrive?

What happens if my delivery is due on or around a public holiday?

When will my box be delivered?

SHIPPING

Why Was I Charged? I Only Wanted One Box!

When Will My Next Payment Be Deducted From My Account?

How Long Do Refunds Take To Process?

My Payment Was Declined, Will I Still Get My Box?

Are My Payment Details Secure?

I'd Prefer To Give My Credit Card Details Over The Phone

How Do I Include A Credit On My Account?

MY PAYMENTS

Do You Use Additional Packaging?

Can I Reuse The Box?

How Do You Calculate The Food Saved?

How Do You Calculate The C02 Saved?

How Do You Calculate The Water Saved?

I Don't Like Plastic. Can You Exclude It From My Box?

Why Do You Use Bags To Contain The Produce?

Gel Packs

SUSTAINABILITY

I Have FODMAP / SIBO / Dietary Issues. Does Farmers Pick Accommodate For Food Allergies Or Nutritional Requirements?

I'm A Farmer / Supplier. How Do I Get In Contact To Sell My Produce?

How Much Do You Pay Your Farmers / Growers / Suppliers?

I Love What You Do And I Want To Work For Farmers Pick!

Are My Personal Details Secure?

I Love Farmers Pick And I Want To Be Involved In Providing More Feedback & Surveys

I Love Farmers Pick And I'd Love To Be Interviewed As A Customer For TV / Radio / Print

I'm A Charity, How Do I Work With Farmers Pick?

I Need Support, How Do I Reach Out?

Why Don't You Have A Phone Line?

Do You Do Gift Cards Or One Off Boxes?

How Does Farmers Pick Gain Feedback From Their Customers And Community?

GENERAL FAQ'S

About Farmers Pick

How Do I Know What's In The Box?

How Can I Customise A Box To Suit My Tastes?

Are All Of Your Pantry Items Short Dated And To Be Rescued From Landfill?

How Do I Request For An Item To Be Listed In The Farmers Pick Pantry?

Do You Use Apeel On Your Products?

Do You Have An Organic Option?

Is Farmers Pick Organically Certified?

How Do I Know Which Box Size Is Best For Me?

Can I Order Two Produce Boxes Under The Same Email Address?

🍒 Cherry Season is coming! Here’s How to Get Yours 🍒

How Do I Reset My Password If I Forget It?

Can I Manage Multiple Subscriptions With The New Portal?

What Should I Do If I Experience Issues With The Portal?

I Have Feedback About The Portal And Features I Want To Suggest For The Future. Who Do I Contact At Farmers Pick About This?

CUSTOMER PORTAL FAQs

What About Allergens?Updated 7 hours ago