I Didn't Receive My Order. What Should I Do?

Oh no! We’re sorry to hear that your box hasn’t arrived as expected. We know how important it is to have your fresh produce delivered on time. While we strive to ensure timely deliveries through our dedicated team and reliable delivery partners, occasional delays can happen due to unforeseen circumstances like an accident or a van breakdown.

Before reaching out to us, let’s take a quick look at a few things:

Check Your SMS Tracking Link : You should have received an SMS tracking link that provides real-time updates on your delivery. This can help you see if your box is still en route.
Delivery Window : Our delivery window is between 8 am and 6 pm, so it’s possible that your box is still on its way and could arrive at any time within that period.

🔜 COMING SOON : We’re also excited to let you know that we’re working on implementing in-portal tracking links alongside our SMS updates, so you can easily check the status of your delivery right from your customer portal in the future!

If you’ve checked the tracking link and still haven’t received your box, please don’t hesitate to reach out to our friendly Customer Experience team. Our dedicated delivery experts are here to help resolve the issue and will work closely with you to find the best solution possible.

Thank you for your understanding, and we appreciate your support as part of the Farmers Pick community!

I Didn't Receive My Order. What Should I Do?Updated 6 months ago