The Contents Of My Box Was Damaged/Spoiled. What Should I Do?Updated 6 months ago

Oh no! We’re truly sorry to hear that the contents of your box didn't match your expectations or our standards.. At Farmers Pick, ensuring the quality of our produce is our top priority, and we understand how disappointing it can be to receive damaged or spoiled items.

If you find that your produce is not as fresh as it should be, please don’t hesitate to reach out to our friendly customer experience team. Here’s how you can help us resolve the issue quickly:

1. Contact Us Promptly: Please reach out to our customer experience team within FIVE DAYS of receiving your order. Our team will thoroughly investigate the issue in collaboration with our warehouse and delivery partners to find a resolution. The sooner we know, the faster we can help!

2. Share Details: Provide any relevant information, including photos of the damaged or spoiled items. This helps us assess the situation and take appropriate action.

3. Our Team Steps In: Our dedicated customer experience team members in our quality department, will thoroughly investigate the issue in collaboration with our warehouse and delivery partners to ensure it doesn’t happen again.

We’re so confident that you’ll love your experience and be as happy as our current Farmers Pick customers that we offer a 100% money-back guarantee on your first box if you're not completely satisfied. Your happiness is our priority, and we’re here to support you every step of the way!

Thank you for being a valued member of our community. We appreciate your understanding and look forward to resolving this for you!