What Should I Do If I Experience Issues With The New Portal?Updated 6 months ago
We understand that transitioning to a new portal can sometimes come with its challenges, and we're here to help!
If you encounter any issues while navigating the new Farmers Pick portal, here are a few steps you can take:
Refresh the Page: Sometimes a simple refresh can resolve minor glitches. Give that a try first!
Check Your Internet Connection: Ensure that you have a stable internet connection, as connectivity issues can affect your experience.
Clear Your Cache: If you’re experiencing persistent problems, clearing your browser's cache may help. This can resolve issues caused by outdated files.
Try a Different Browser or Device: If the issue persists, try accessing the portal from a different web browser or device to see if that makes a difference. If you are using your mobile browser, try on a desktop browser.
Read through our Help Guides: We have two helpful guides, “What Is The New Portal And How Do I Access It?” and “How Do I Reset My Password If I Forget It?”, which answer common questions around these processes.
Reach Out to Our Customer Experience Team: If you’re still experiencing difficulties after trying the above steps, please don’t hesitate to contact our friendly customer experience team. We’re always here to help! Provide us with a brief description of the issue you’re facing, and we’ll assist you as quickly as possible.
Your experience matters to us, and we appreciate your patience as we work to ensure that the new portal meets your needs.
Thank you for being a valued part of the Farmers Pick community!