When Will My Next Payment Be Deducted From My Account?Updated a day ago

Billing Renewals

Payments for your Farmers Pick subscription are called a ‘billing renewal’ and are processed according to your delivery schedule. :

• Monday Renewal → For deliveries arriving on Friday, Saturday or Sunday
• Thursday Renewal → For deliveries arriving on Tuesday, Wednesday & Thursday. 

For a smooth ordering process, we kindly request for your funds to be available in your account for debit before the end of business hours, as it is deducted in the evening. 

If your payment fails initially via your nominated payment method, you will receive a notification, and we will attempt to process the payment again 24 hours later. If the second attempt also fails, please reach out to our customer experience experts for assistance.

Understanding Your Order Status

• Processing: This status indicates that your box has been paid for, and you can no longer edit this order in your customer portal. To make it easier to see, we’ve put it in red with a lock next to it. 
  
  During the processing period, your order is scheduled with our warehouse team for packing and arranged for dispatch with our delivery partner.

• Upcoming: This status means you can still make changes to your order. 
  
  
  Simply click "Manage Your Shop". You can adjust the box size, choose the box type (meat or produce), switch to organic options, and select your four produce exclusions. You can also add fridge and pantry items to your order! With free shipping on orders over $175, we provide a handy bar on the bottom left hand of the page, to show you how much more you need to spend to qualify.
  
  ⚡ Important: Please note that due to logistical requirements, you must skip or edit a delivery before the order is processed. To make things simple, we’ve clearly marked the deadline for editing your box. Be sure to make any changes before this date to ensure you get exactly what you want!

We understand that last-minute emergencies can occur. If you need to cancel a processing order, please reach out to our customer experience team no later than 3 business days prior to your delivery day, and we’ll do our best to assist you with a manual change or cancellation.

Please note that once your order is on the truck with our delivery partner within that 3-day window, we are unable to cancel the order. 

We appreciate your understanding and are here to help make your experience as smooth as possible!