MY PAYMENTS
Why Was I Charged? I Only Wanted One Box!
We totally understand—nobody likes unexpected charges!. When you signed up with Farmers Pick, you chose either a weekly, fortnightly or monthly subscription at checkout. Since we’re all about delivering fresh, rescued produce and butcher quality meat
When Will My Next Payment Be Deducted From My Account?
Billing Renewals. Payments for your Farmers Pick subscription are called a ‘billing renewal’ and are processed according to your delivery schedule. :. For a smooth ordering process, we kindly request for your funds to be available in your account for
How Long Do Refunds Take To Process?
Once a refund has been issued, it will be sent to your bank for processing. The time it takes for the refund to appear in your account can vary and typically ranges from 5 to 10 business days, depending on your bank's processing times. If you have no
My Payment Was Declined, Will I Still Get My Box?
Payments for your Farmers Pick subscription are called a ‘billing renewal’ and are processed according to your delivery schedule :. Tuesday Renewal: For Saturday and Sunday deliveries. Friday Renewal: For all other delivery days. Please refer to our
Are My Payment Details Secure?
Your payment details are secure when you shop with Farmers Pick, thanks to the robust security measures provided by Shopify, our trusted e-commerce platform. Shopify uses advanced encryption technology to protect your sensitive information, ensuring
I'd Prefer To Give My Credit Card Details Over The Phone
To keep your information safe, we’re unable to accept card details over the phone. But don’t worry—our friendly customer experience team is here to help! We can walk you through updating your credit card details securely through our customer portal.
How Do I Include A Credit On My Account?
If you’ve received a credit note related to your order from our Customer Experience team, there’s nothing you need to do! This is an administrative task we handle behind the scenes. We will automatically apply the credit to your next order, so it wil