MY PAYMENTS

How Do I Update My Payment Details?

Updating your payment details with Farmers Pick is a breeze! Just follow these simple steps to ensure your subscription continues smoothly:. Log into Your Farmers Pick Account: Start by logging into your account on our website. Go to "My Account Prof

Why Was I Charged? I Only Wanted One Box!

We totally understand—nobody likes unexpected charges!. When you signed up with Farmers Pick, you chose either a weekly or fortnightly subscription at checkout. Since we’re all about delivering fresh, rescued produce straight to your door, our subscr

When Will My Next Payment Be Deducted From My Account?

Payments for your Farmers Pick subscription are called a ‘billing renewal’ and are processed according to your delivery schedule. :. Tuesday Renewal: For Saturday and Sunday deliveries. Friday Renewal: For all other delivery days. For a smooth orderi

How Long Do Refunds Take To Process?

Once a refund has been issued, it will be sent to your bank for processing. The time it takes for the refund to appear in your account can vary and typically ranges from 5 to 10 business days, depending on your bank's processing times. If you have no

My Payment Was Declined, Will I Still Get My Box?

Payments for your Farmers Pick subscription are called a ‘billing renewal’ and are processed according to your delivery schedule :. Tuesday Renewal: For Saturday and Sunday deliveries. Friday Renewal: For all other delivery days. Please refer to our

Which Payment Methods Do You Take?

At Farmers Pick, we strive to make your shopping experience as convenient as possible. We accept a variety of payment methods to suit your preferences:. ShopPay is a fast and secure payment option that allows you to save your payment and shipping inf

Are My Payment Details Secure?

Your payment details are secure when you shop with Farmers Pick, thanks to the robust security measures provided by Shopify, our trusted e-commerce platform. Shopify uses advanced encryption technology to protect your sensitive information, ensuring

I'd Prefer To Give My Credit Card Details Over The Phone

To keep your information safe, we’re unable to accept card details over the phone. But don’t worry—our friendly customer experience team is here to help! We can walk you through updating your credit card details securely through our customer portal.

Where Can I See My Order History And View My Invoices?

Managing your order history and invoices with Farmers Pick is simple and straightforward! Here’s how you can easily view your order history:. Log In to Your Farmers Pick Customer Portal: Start by logging into your Farmers Pick customer portal. Naviga

How Do I Include A Credit On My Account?

If you’ve received a credit note related to your order from our Customer Experience team, there’s nothing you need to do! This is an administrative task we handle behind the scenes. We will automatically apply the credit to your next order, so it wil