I Live In An Apartment Block. What Happens With My Box?Updated 6 months ago

We completely understand the unique challenges of apartment living! 

For deliveries to apartment blocks, our dedicated drivers work hard to ensure that your box arrives safely and securely. They will do their best to follow any delivery instructions you provide, leaving your box in a designated spot, such as your building's lobby or delivery area.

Please keep in mind that the driver will assess whether they can deliver the box upstairs to your apartment unit based on our delivery partner's OH&S policies. To enhance your delivery experience, you’ll receive SMS tracking notifications. If you’re not home when the delivery occurs, the driver will take photos to show you exactly where they left your box. If you are home, you can grab your box right away as soon as it arrives! 

Check out our helpful guides I Didn’t Receive My Order. What Do I Do? and What If I Am Not Home To Accept The Delivery? 

We encourage you to schedule your delivery for a day when you’ll be home to collect your box, just in case!

If you have any specific instructions or considerations for your delivery, please include them when placing your order or feel free to reach out to our friendly Customer Experience team. We have delivery experts on standby to ensure your experience is as convenient and secure as possible!

Thank you for being a valued member of our Farmers Pick community!