HOW-TO GUIDES
How Do I Access And Use The Farmers Pick Customer Portal?
Thanks to the invaluable feedback from our Farmers Pick community, we’ve been tirelessly working behind the scenes to create a website that’s even more intuitive and user-friendly. Managing your subscription has never been easier! Our customer portal
How Do I Skip / Unskip My Delivery?
We understand that life can get busy, and sometimes you might need to skip a delivery. Whether you need some time to catch up on what is in your fridge and pantry, or you have an upcoming holiday, we've given you the control to organise your orders a
How Do I Know The Deadline To Change My Order?
At Farmers Pick, we want to make sure you have all the information you need to manage your subscription easily! Knowing the deadline to change your order is key to ensuring you get exactly what you want in your next delivery. Check Your Order Summary
How Do I Change My Excluded Items For My Next Order?
At Farmers Pick, we want to ensure that your box contains as much of what you love (and less of what you don’t!). Changing your excluded items is a simple process. Here’s how to do it:. Log into the Portal: Start by logging into your customer portal
How Do I View And Edit My Upcoming Order?
Editing your next order is easy and allows you to customise your box to suit your preferences!. Box type: You can chose whether you wish to receive a produce box (fruit only, vegetable only, combined) and/or a meat box. Box size: You can update your
How Do I Change My Box Size And Type For My Next Order?
Changing the size and type of your box for your next order is a simple and straightforward process!. For detailed instructions on how to make these changes, please refer to our guide on How Do I View And Edit My Upcoming Order?. If you have any quest
How Do I Change My Subscription Frequency?
Changing your subscription frequency is easy! Follow these steps to adjust your delivery schedule:. Log into the Portal: Start by logging into your customer portal and heading to the My Overview page. My Delivery Preferences: Click on this option on
How Do I Update My Shipping Address?
🚧 Important Note: Please be aware that this area of the website is still in construction mode. Currently the ability to be able to update your address is not a self-serve feature due to our delivery mapping. If you wish to make changes to your shipp
How Do I Update My Personal Information?
Keeping your personal information up to date is important for a smooth experience with Farmers Pick. Here’s how you can make changes:. Log into the Portal: Start by logging into your customer portal and heading to the My Account Profile page. Change
How Do I Update My Payment Method?
Updating your payment method is a straightforward process at Farmers Pick. Follow these simple steps to ensure your subscription continues without a hitch:. Log into the Portal: Start by visiting the Farmers Pick Customer Portal. Click on the "Login"
How Do I View My Order History?
Keeping track of your past orders is easy with Farmers Pick! Here’s how you can view your order history to stay informed about your previous purchases:. Log into the Portal: Start by logging into your customer portal. Access Order History: Once you’r
How Do I Manage or Add Subscriptions?
Managing or adding subscriptions in your Farmers Pick account is a breeze! Whether you want to set up a new delivery to a different address or adjust your existing subscriptions, here’s how to do it:. Log into the Portal: Start by logging into your c
How Does Farmers Pick Work?
At Farmers Pick, we’re all about connecting you with the freshest food whilst supporting local farmers and growers around Australia. Our mission is to reduce food waste by rescuing perfectly imperfect fruits and vegetables that might not make it to t
How Do I Sign Up To Farmers Pick?
Getting started with Farmers Pick is easy! Just follow these steps to customise your first order and create your subscription:. Visit Our Website: Head to to farmerspick.com.au. Start Building Your Box:. Step 1: Personalise Your Box. NB: If we don't
How Do I Cancel My Subscription?
Oh no, is it time to part ways? 😢We’d love to say that our skin is as thick as a pineapple... but ouch! It hurts to lose you!. If you’re set on saying goodbye, we’ve got your back with a quick and easy cancellation process. Follow these simple steps
How Do I Contact Support?
At Farmers Pick, we believe that your experience goes beyond just resolving issues—it’s about creating a holistic journey that empowers you to feel in control of your subscription. Our Customer Experience (CX) team isn’t just a support team; they are